What is this regarding?
+ When will my order ship?- When will my order ship?
Non-custom orders typically ship from our warehouse within 1-2 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 2-4 business days after the order is placed. Custom golf ball orders typically ship 3-5 business days from the time the order is placed.
+ How do I setup a return?- How do I setup a return?
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
If you need to modify or cancel a recent order please call our customer service team at 877-860-8624 and we will make every effort to make the change for you.
If you are trying to reach us outside our business hours of Monday-Friday 7am-4pm pst please CLICK HERE to send us an email.
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5-iron (or the 7-iron for newer product), and neither wedges nor putters will have a serial number.
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service. However, to correctly match our paint, we do recommend Quality Golf (800) 530-7888 and BOS Golf (888) 252-2569 on the West Coast, or Continental Golf (800) 544-7138 on the East Coast. You should be able to receive a cost quote and return delivery estimate over the phone.
+ How should I clean my clubs?- How should I clean my clubs?
To clean your clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5-10 minutes with your clubs after each round can keep your clubs looking like new.
+ How can I find replacement grips that will fit my clubs?- How can I find replacement grips that will fit my clubs?
We do have a number of different options of grips that fit our clubs. Your local authorized retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.
+ How do I register my club(s) online?- How do I register my club(s) online?
To register your new club(s), please visit our Product Registration page. For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.
+ Does TaylorMade Do Any Club Refinishing?- Does TaylorMade Do Any Club Refinishing?
As a manufacturer of new golf products, TaylorMade does not refinish or refurbish clubs. We would like to recommend four companies who have had enormous success matching TaylorMade paint colors. Contact information is listed below for your convenience.
Continental Golf: (800) 544-7138
BOS Golf: (888) 252-2569
Quality Golf: (800) 530-7888
Carolina Golf: http://www.carolinagolf.com
+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
Please see www.keepgolfreal.com for more information.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.
Consumer introduction dates can be found on our Consumer Introduction Dates page.
To visit our warranty policy online, please visit our Warranty Information
+ Who determines if the damages to my club is normal or customary?- Who determines if the damages to my club is normal or customary?
Although we are committed to being the best performance golf brand in the world, there is a very slight chance that a warranty situation may occur. It is our recommendation that the product be inspected by one of our authorized dealers. If you have any questions about the damage to your club, please call our Customer Service Department at (866) 530-TMAG (8624) to speak with a specialist. Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time.
Warranty details can be found on our Warranty Information page
You can locate a retailer in your area by using our Retail Locator.
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Human Resources on our Web site for job listings and other valuable information. You may also submit a resumé and cover letter directly to: firstname.lastname@example.org
If you cannot access the online section or send your resume to us electronically, please forward it to:
TaylorMade - adidas Golf Company
5545 Fermi Court
Carlsbad, CA 92008
+ Where can I send a request for a charitable donation?- Where can I send a request for a charitable donation?
All donation and sponsorship requests must be submitted online. Written, fax and email requests are no longer accepted by TaylorMade Golf Company.
Please click Charity Donations to submit your request.
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
- 1. Your name and address
- 3. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
- 3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
- 4. Handicap
- 5. Course name, city, and state where you got your hole-in-one
- 6. Hole number
- 7. Par of the hole
- 8. Hole yardage
- 9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at 877-860-8624. Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time. Once your information is entered into our database, you will receive an acknowledgement from us within 4-6 weeks. Congratulations!
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.
Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us at 877-860-8624 to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 7:00am to 4:00pm, Pacific Standard Time.
While we do not have a custom fitting facility open for public use, there are a select few accounts that provide the same fitting that we provide our top tour professionals. These accounts are certified and trained on the MATT System. The Motion Analysis Technology system, or MATT, gathers vital swing information and statistics using multiple high-speed cameras. MATT distills that information to create a remarkably sophisticated three-dimensional computer animated image of your swing which is viewable from every angle. MATT also executes a multitude of calculations and measurements to develop a data-driven personal club recommendation. For more information on the MATT system and a list of MATT certified club fitters, please visit the Retailers page.
They will normally have more clubs to offer for demonstration and most of the locations are at outdoor range facilities. Please be sure to call in advance."
+ Will you ship to a location outside the US?- Will you ship to a location outside the US?
Unfortunately, we do not ship product outside of the United States. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a U.S. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.
+ Do you accept gift cards?- Do you accept gift cards?
Gift Cards can be purchased and redeemed on our consumer websites (including www.taylormadegolf.com, www.adamsgolf.com, www.adidasgolf.com and www.ashworthgolf.com).