Frequently Asked Questions


Product Support

+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?

The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5-iron (or the 7-iron for newer product), and neither wedges nor putters will have a serial number.

+ How Do I Find A Retailer Near Me?- How Do I Find A Retailer Near Me?

We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.

+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?

Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service. However, to correctly match our paint, we do recommend Quality Golf (800) 530-7888 and BOS Golf (888) 252-2569 on the West Coast, or Continental Golf (800) 544-7138 on the East Coast. You should be able to receive a cost quote and return delivery estimate over the phone.

+ How should I clean my clubs?- How should I clean my clubs?

To clean your clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5-10 minutes with your clubs after each round can keep your clubs looking like new.

+ How can I find replacement grips that will fit my clubs?- How can I find replacement grips that will fit my clubs?

We do have a number of different options of grips that fit our clubs. Your local authorized retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.

+ Why Are TLC Wrenches Not Included With All Of Your Movable Weight Technology Products?- Why Are TLC Wrenches Not Included With All Of Your Movable Weight Technology Products?

All of our drivers, fairway woods, hybrids and putters with Movable Weight Technology TM are built to accommodate the TLC torque wrench. As such, historically we included the torque wrench with each purchase of an r7 quad, the first TMaG club to feature Movable Weight Technology. Now that we have additional clubs with Movable Weight Technology, we offer the torque wrench separately to help keep the cost of the club down. Additionally, because the wrench is not included with each r7 TP Fairway Wood, Rescue Dual, and Rescue Dual TP, players that purchase more than one loft do not have to pay the added expense of a wrench with each additional purchase.

+ How Do I Register My Club(S) Online?- How Do I Register My Club(S) Online?

To register your new club(s), please visit our Product Registration page.

For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.

+ Do You Do Any Club Refinishing?- Do You Do Any Club Refinishing?

As a manufacturer of new golf products, we do not refinish or refurbish clubs. We would like to recommend four companies who have had enormous success matching our paint colors. Contact information is listed below for your convenience.

Continental Golf: (800) 544-7138

BOS Golf: (888) 252-2569

Quality Golf: (800) 530-7888

Carolina Golf: http://www.carolinagolf.com

+ How Do I Activate The Growth Guarantee To Upgrade My Child's Clubs?- How Do I Activate The Growth Guarantee To Upgrade My Child's Clubs?

We have made the difficult decision to discontinue the Kids Growth Guarantee program.

Warranty

+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?

While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the area of playability characteristics.

Authentic golf clubs have a serial number on the hosel of each wood and on the 5-iron or the 7-iron (depending on the model) in each set of irons. If your club does not have that serial number, it may not be genuine.

+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?

If you have broken your club, please take it in to your nearest retailer for evaluation. The retailer will call in the damaged club, and have it sent in to us for repair/replacement. To exercise our five year warranty on our clubs, you do not need a receipt or proof of purchase unless it is specifically requested. To be covered by our two year warranty, you must have your sales receipt from the authorized retailer. The consumer may be responsible for shipping charges to return the defective product back to us. We will return the repaired or replaced product at no charge.

Details can be found on our Warranty Information page. You can locate a retailer in your area by using our Retail Locator.

+ How long is the warranty on my clubs?- How long is the warranty on my clubs?

The answer will depend on when the product was introduced. For products with a consumer introduction date before November 10, 2006, our warranty covers our clubs as purchased by the original consumer for five years from the date of introduction, or two years from the date of purchase with the original receipt from an authorized retailer.

For products with a consumer introduction date on or after November 10, 2006, our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.

Consumer introduction dates can be found on our Consumer Introduction Dates page.

To visit our warranty policy online, please visit our Warranty Information

+ Who determines if the damages to my club is normal or customary?- Who determines if the damages to my club is normal or customary?

Although we are committed to being the best performance golf brand in the world, there is a very slight chance that a warranty situation may occur. It is our recommendation that the product be inspected by one of our authorized dealers. If you have any questions about the damage to your club, please call our Customer Service Department at (866) 530-TMAG (8634) to speak with a specialist. Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time.

Warranty details can be found on our Warranty Information page

You can locate a retailer in your area by using our Retail Locator.

+ What Would Void The Warranty On My Club?- What Would Void The Warranty On My Club?

Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications.

+ Where can I find your warranty policy online?- Where can I find your warranty policy online?

To view our warranty policy online, please visit our Warranty Information

Company

+ How Do I Inquire About Employment Opportunites?- How Do I Inquire About Employment Opportunites?

If you are interested in employment with us, please visit Human Resources on our Web site for job listings and other valuable information. You may also submit a resume and cover letter directly to: jobs@taylormade-golf.com

If you cannot access the online section or send your resume to us electronically, please forward it to:

TaylorMade - adidas Golf Company
Human Resources
5545 Fermi Court
Carlsbad, CA 92008

+ Where Can I Send A Request For A Charitable Donation?- Where Can I Send A Request For A Charitable Donation?

All donation and sponsorship requests must be submitted online. Written, fax and email requests are no longer accepted by TaylorMade Golf Company.

Please click Charity Donations to submit your request.

+ Will You Recognize My Hole-in-one?- Will You Recognize My Hole-in-one?

We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:

  1. 1. Your name and address
  2. 3. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
  3. 3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
  4. 4. Handicap
  5. 5. Course name, city, and state where you got your hole-in-one
  6. 6. Hole number
  7. 7. Par of the hole
  8. 8. Hole yardage
  9. 9. Products used (driver, fairway, irons, ball, etc.)

Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at (866) 530-TMAG (8624). Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time. Once your information is entered into our database, you will receive an acknowledgement from us within 4-6 weeks. Congratulations!

+ What Is rac Technology?- What Is rac Technology?

rac technology is what we refer to as the "science of feel." rac stands for Relative Amplitude Coefficient. We have found that many of today's clubs have a harsh, unpleasant feel, which is a result of unmanaged vibrations through the club. rac technology channels energy away from the area of impact to give a softer feel with solid performance.

+ How Can I Get Custom Fit?- How Can I Get Custom Fit?

For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.

Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us at (866) 530-TMAG (8634) to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 7:00am to 4:00pm, Pacific Standard Time.

While we do not have a custom fitting facility open for public use, there are a select few accounts that provide the same fitting that we provide our top tour professionals. These accounts are certified and trained on the MATT System. The Motion Analysis Technology system, or MATT, gathers vital swing information and statistics using multiple high-speed cameras. MATT distills that information to create a remarkably sophisticated three-dimensional computer animated image of your swing which is viewable from every angle. MATT also executes a multitude of calculations and measurements to develop a data-driven personal club recommendation. For more information on the MATT system and a list of MATT certified club fitters, please visit the Retailers page.

They will normally have more clubs to offer for demonstration and most of the locations are at outdoor range facilities. Please be sure to call in advance.

+ Will You Ship To A Location Outside The U.S.?- Will You Ship To A Location Outside The U.S.?

Unfortunately, we do not ship product outside of the United States. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a U.S. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.

+Do You Accept Gift Cards?- Do You Accept Gift Cards?

Gift Cards can be purchased and redeemed on our consumer websites (including www.taylormadegolf.com, www.adamsgolf.com, www.adidasgolf.com and www.ashworthgolf.com).